We want to make sure you feel safe, heard, and supported.
You can use this page to share feedback, compliments, concerns, or complaints — big or small.

You can tell us your name, or stay anonymous.
It’s completely up to you.

Feedback and Complaints

Your voice matters.

Ways You Can Give Feedback

You can:

  • Fill out the form below

  • Email us: admin@sakaracare.com.au

  • Call us: 0413 102 990

  • Ask a Support Worker to pass on your feedback

We welcome:
✔ Compliments
✔ Suggestions
✔ Concerns
✔ Formal complaints

Everything is handled safely, respectfully, and confidentially.

  • 1. We receive your feedback
    We review what you’ve shared.

    2. We look into it
    We may contact you for more information (if you choose to provide your details).

    3. We follow up
    We let you know what we’re doing to address the issue.

    4. We resolve the matter
    We aim to respond within 7 business days whenever possible.

    If you submit anonymously, we’ll still review the concern — we just won’t be able to update you.

  • You can also make a complaint directly to the NDIS Quality & Safeguards Commission:

    📞 1800 035 544
    🌐 ndiscommission.gov.au

    They take complaints about NDIS providers, support workers, or safety concerns.