Feedback and Complaints
Your voice matters to us — whether you want to share a compliment, a suggestion, a concern, or a formal complaint. This page explains how to do that, what happens next, and what your rights are throughout the process.
Your Rights as an NDIS Participant
As a participant receiving supports from Sakara Care, you have the right to:
Be treated with dignity and respect at all times
Have your feedback and complaints taken seriously and handled confidentially
Have a support person, family member, carer, or independent advocate assist you at any stage of the complaints process
Make a complaint without it affecting the supports you receive — we will never treat you differently because you raised a concern
Escalate your complaint to the NDIS Quality and Safeguards Commission at any time, regardless of whether you have raised it with us first
You can reach us in whichever way feels most comfortable:
Complete the form below — you can choose to include your name or stay anonymous
Email us: admin@sakaracare.com.au
Call us: 0413 102 990 — Monday to Friday, 9am–5pm
Ask your support worker or Support Coordinator to pass on your feedback on your behalf
We welcome compliments, suggestions, concerns, and formal complaints equally. Everything is handled with care, respect, and confidentiality.
How to share feedback or make a complaint
Anonymous Feedback.
You are welcome to submit feedback or a complaint without providing your name or contact details. We take anonymous feedback just as seriously as named submissions.
Please be aware that if you submit anonymously, we won't be able to contact you with updates or ask follow-up questions. If your concern relates to an immediate safety issue, we encourage you to include your contact details or call us directly on 0413 102 990.
Not satisfied with our response?
If you feel your complaint has not been resolved to your satisfaction, or if you prefer to raise your concern directly with an external body, you have the right to contact:
NDIS Quality and Safeguards Commission
The Commission handles complaints about NDIS providers and support workers, including concerns about safety, rights, or quality of supports.
📞 1800 035 544
🌐 ndiscommission.gov.au/participants/complaints
Available Monday to Friday, 9am–5pm local time
NDIS Commission Online Complaint Form
You can lodge a complaint directly online at ndiscommission.gov.au — no referral from Sakara Care required.
National Disability Advocacy Program (NDAP)
If you would like free, independent advocacy support to help you make a complaint, contact:
🌐 disabilityadvocacyfinder.dss.gov.au
You can contact any of these organisations at any time — you do not need to raise the matter with us first.